A leading telecommunications company’s video customer care operations faced inefficiencies, fragmented technology, and declining customer satisfaction while serving over 20 million customers. Ineffective processes, limited automation, and outdated tools hindered scalability and responsiveness, resulting in longer resolution times and higher operational costs.

A large telecommunications company faced increasing customer demands for real-time, personalized service while grappling with high call volumes, rising costs, and inefficiencies. To meet these challenges, the organization needed a scalable, AI-driven solution to modernize customer support and improve operational efficiency.

A global food distributor faced limited visibility into manufacturing operations, leading to excessive downtime, significant costs, and lost production capacity. Outdated processes and instrumentation hindered decision-making, resource allocation, and market competitiveness.

Following the acquisition of a national pay television company by a telecommunications giant, integrating over 80 global contact center locations into a unified customer service organization was critical. Fragmented systems, inconsistent processes, and low employee engagement posed significant challenges to delivering seamless, high-quality service.

A large satellite television provider faced declining customer satisfaction and loyalty due to inconsistent service quality, high call volumes, and outdated systems. Meeting customer expectations for responsive, personalized service required rethinking processes, enhancing training, and integrating self-service technology. 

A large telecommunications company faced challenges in scaling its contact center operations to meet increasing demands for efficiency, personalization, and cost reduction. Manual workflows and limited automation tools hindered responsiveness, scalability, and customer satisfaction. 

A leading telecommunications company faced significant challenges in integrating customer care operations, IT systems, and corporate cultures following a multi-billion-dollar acquisition of a national pay television provider. The merger brought together 85,000 agents, distinct processes, and two contrasting corporate identities, necessitating a strategic and thoughtful approach to ensure operational continuity and employee engagement.

A global pharmaceutical leader faced inefficiencies in manual warehouse inventory management, resulting in costly delays, inaccuracies, and regulatory challenges.

Following six strategic acquisitions, a large satellite television provider faced fragmented IT systems and processes in its Field Services organization. Disparate infrastructures, redundant applications, and security vulnerabilities drove up operational costs and hindered service consistency across the expanded organization.